Description
The Customer Experience Manager is responsible for overseeing the overall customer experience across a store, from checkout through back-of-house operations, and managing front-end checkout and petrol-station operations where applicable. The role includes people management, performance and capability development, disciplinary and employee-relations matters, scheduling, pay accuracy, and taking overall responsibility for the store when needed. Candidates need prior line-management experience in a fast-paced operational environment, a track record of coaching teams and delivering KPIs, and experience handling complex people matters. Benefits include a discount card, annual bonus, free food and hot drinks, pension matching, a share scheme, wellbeing support, and other employee benefits.
