Description
The Customer Experience Manager is responsible for overseeing the overall customer experience across a store, from checkout through back-of-house operations, and may also manage a petrol station. The role leads front-end operations, coaches and manages staff performance and capability, handles disciplinary and employee-relations matters, ensures accurate scheduling and pay, and may assume overall responsibility for running the store. Candidates need prior line-management experience in a fast-paced operational environment, a track record of improving customer experience and KPI performance, and experience managing complex people matters.
