Description
BankPlus is hiring a Customer Service Center Manager to lead and oversee the Customer Service Center and call center ACD phone system. The role manages agents and subordinate managers, develops training and performance plans, plans staffing and scheduling, monitors service-level targets, handles escalated customer issues, administers iTalk and Genesys systems, supports business continuity, and ensures compliance with banking regulations. The position requires a bachelor’s degree, at least five years of similar or related management experience, strong leadership and analytical skills, and experience with Microsoft Office and contact-center software.
