Description
The Customer Experience Manager leads and develops a team of Customer Experience Specialists at the Niles facility, owns front-end customer service and inside sales processes, and manages customer-facing metrics, order data, forecasting, quoting, and customer onboarding. The role requires a bachelor's degree, at least five years of relevant experience including two years of leadership experience, strong ERP and Microsoft Office skills, and eligibility to work in the United States without sponsorship. Benefits include medical, dental, vision, life insurance, paid vacation, and 401(k) matching.
