Summary from listing
Casap is hiring a Customer Experience Manager to own the post-onboarding client experience for banks, credit unions, and fintechs. The role investigates and resolves technical issues, escalates them with engineering, translates client problems into product requirements, manages multi-year client relationships, drives enablement and adoption, and supports implementation. It is a hybrid position based in San Francisco or New York, requiring 4–7 years of relevant experience and technical troubleshooting skills. The base salary is $115,000–$170,000 per year, with equity and health, vision, dental, and other benefits.
