Description
Visual Comfort & Co. is hiring an onsite Customer Experience Manager to lead and support back-office support specialists and frontline customer service representatives. The role oversees order entry, returns, customer inquiries, escalations, Dynamics 365 sync errors, open orders, training, performance evaluations, process improvements, and cross-functional collaboration. It requires at least three years of relevant operations, back-office, customer service, or team-supervision experience, proficiency with ERP and CRM systems, strong communication and leadership skills, and availability for a flexible schedule including weekends and early or late shifts. The position offers a Monday–Friday 8:00 a.m.–5:00 p.m. schedule, health and retirement benefits, and compensation of $66,000–$70,000.
