Customer Experience Manager at Cloudflare

Department: Customer Renewals

Language

Setup: Hybrid
Location: Area D (Elaho/Garibaldi), British Columbia
Type: Full-time
Level: mid
Posted: Jun 8, 2026

Description

Cloudflare is hiring a Customer Experience Manager in Austin, United States to lead the post-sale customer journey from onboarding through renewal. The role manages customer success and retention, owns account renewals and forecasts, develops strategic relationships, drives revenue growth and adoption, and uses AI, data analysis, and workflow automation to identify opportunities and improve operational efficiency. Candidates should have at least three years of Customer Success, Account Management, or Inside or Field Sales experience, with cloud security or performance industry experience preferred.

Required Skills

Generative AI
Data Analysis
Workflow Automation
SaaS Retention
Project Management
Network Security

Additional Information

Minimum Education: Bachelor's degree or other professional qualifications
Required Previous Experiences: At least 3 years of Customer Success, Account Management, Inside Sales, or Field Sales experience
Preferred Qualifications: 2+ years of industry experience in cloud security or performance
Computer networking knowledge and network security
Project management, account portfolio planning, cloud implementation, and prioritization
SaaS retention and value-driven sales
Translation Company Name: Cloudflare

About Cloudflare

Cloudflare

connectivity cloudSan Francisco, CA1001-5000

Cloudflare offers one platform for apps, agents, and the workforce to build, secure, and scale without managing infrastructure. Its services include network and CDN, SASE / Zero Trust, and compute and storage. Cloudflare says its network powers 45% of the Fortune 500 and reaches 95% of the world’s Internet-connected population within 50ms. It has 3,800+ team members across 30+ countries and says it is growing every quarter.