Description
Kong is hiring a Customer Experience Manager to manage a portfolio of commercial customers, coach them through the customer lifecycle, and help them adopt APIs and microservices. The role collaborates with sales, product, and other customer experience teams; defines adoption and post-sales engagement plans; improves customer-facing tooling and processes; and applies knowledge of cloud-native, API, DevOps, and infrastructure technologies. Candidates should have strong organizational and communication skills, a builder’s mentality, and ideally prior experience in SaaS, open source, or infrastructure software companies.
