Description
The Customer Experience Manager is responsible for the operational success of assigned B2B-SaaS accounts, from technical onboarding and user enablement through ongoing support, product consulting, service quality, complex cross-functional issue resolution, and process improvement. The role also manages a portfolio of mid-market customers, including up- and cross-selling, business reviews, satisfaction and retention monitoring, and customer relationship development. Required qualifications include a business or commercial qualification, initial experience in customer-facing roles in B2B SaaS, technology, or services, strong communication and data affinity, commercial awareness, and fluent German and English.
