Customer Experience Manager at Vandebron

Department: Marketing

Language

Setup: Hybrid
Location: Amsterdam, North Holland
Type: Full-time
Level: senior
Posted: Jul 31, 2026

Description

Vandebron is hiring a Customer Experience Specialist to optimize customer journeys for energy customers, analyze customer data and feedback, conduct research, use AI tools, and lead workshops and design sprints. The role requires at least five years of CX experience, extensive customer-journey and workshop experience, practical AI-CX experience, fluency in Dutch and English, and knowledge of the energy market. It is based in Amsterdam with flexible hybrid working and includes benefits such as an annual bonus, vacation days, training, pension, and home-workspace support.

Required Skills

Customer journeys
Customer research
AI tools
Workshops
Stakeholder management
Dutch
English

Additional Information

Required Previous Experiences: At least 5 years of experience in the customer experience domain
Extensive experience developing customer journeys and facilitating workshops or design sprints
Practical experience using AI tools in customer experience for analysis, facilitation, and automated reporting
Preferred Qualifications: Knowledge of or experience in the energy market
Ability to simplify complex energy issues for customers
Understanding of customer emotions and ability to navigate internal interests
Translation Company Name: Vandebron

About Vandebron

Vandebron

duurzame energieAmsterdam201-500

Vandebron: duurzame energie van Nederlandse bodem. Transparant, eerlijk en 100% lokaal opgewekt. Kies je eigen leverancier van bio-, wind- of zonne-energie. Wij regelen de overstap! 97% van onze klanten beveelt ons aan. We scoren een 9,6 op duurzaamheid (Greenpeace). Logisch toch?

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