Description
The Customer Experience Manager owns the customer journey from onboarding and activation through long-term development, coordinates information across Customer Success, Support, Product, Sales, Campus, and Marketing, develops communication channels, analyzes customer feedback and NPS, and uses digital tools, automation, and AI to improve customer outcomes. The role requires experience in customer experience, customer success, customer communication, or marketing, strong cross-functional collaboration, German at least at C1 level, and the ability to work independently and pragmatically. The employer offers flexible working hours, home office, career development, health insurance, and other benefits.
