Description
The Customer Experience Manager designs and coordinates the customer journey from onboarding and activation through long-term development, ensuring customers receive clear, timely information across newsletters, portals, and other communication channels. The role synthesizes input from Customer Success, Support, Product, Sales, Campus, and Marketing; analyzes NPS and customer feedback; identifies recurring customer issues; and coordinates improvements using digital tools, automation, and AI. The position requires experience in customer experience, customer success, customer communication, or marketing, strong cross-functional coordination, and German at least at C1 level. Flexible working hours and home office are offered in most company areas.
