Description
Wavenet is hiring a Customer Experience Manager for its Wavenet Connected division to own the end-to-end customer experience for flex-workspace customers across an allocated cluster of Workspace Group sites. The role coordinates service quality, Wi-Fi and network performance, tenant and operator engagement, onboarding, adoption of digital services, data-driven improvements, and cross-functional collaboration with sales, delivery, support, customer success, product, and engineering teams. Essential qualifications include experience in customer experience, service management, customer success, or operational account management, along with knowledge of telecoms, connectivity, or managed service environments; desirable experience includes the flex workspace, commercial real estate, or serviced office sectors.
