Description
The Customer Experience Manager Digital Transformation will shape reflexGroup’s Customer-Centricity strategy by managing Lead-to-Cash projects, collecting and prioritizing requirements from Sales, Service, Finance, and IT, coordinating cross-functional teams and external providers, and designing and optimizing CRM, ERP, and billing processes. The role requires a relevant degree or comparable commercial training, 3–5 years of project or process management experience, knowledge of classic and agile methods, and strong analytical, communication, and moderation skills in German and English.
