Description
HARMAN is hiring a Customer Experience Manager Europe to lead customer experience and customer support operations across the European region. Reporting to the Vice President, Global Customer Experience & Quality, the role manages internal teams and outsourced contact center partners, sets service levels and quality standards, owns the regional budget, translates customer insights into business improvements, and partners with Service Operations, Quality, Product Development, eCommerce, Sales, and Marketing. The position is based in Worthing, West Sussex, United Kingdom, follows a hybrid schedule, and requires experience leading customer experience or contact center operations, managing service partners, and working with CRM and analytics platforms.
