Description
The Customer Experience Manager shapes the customer journey from onboarding through activation and long-term development, coordinates information across customer success, support, product, sales, campus, and marketing, develops communication channels, analyzes NPS and customer feedback, and uses digital tools, automation, and AI to improve customer outcomes. The role requires experience in customer experience, customer success, customer communication, or marketing, strong cross-functional coordination, independent structured work, and German at C1 level. The employer offers flexible working hours, home office, and other employee benefits.
