Description
The Customer Experience Manager leads customer service and retention teams, develops service standards and loyalty programs, analyzes customer feedback and satisfaction metrics, resolves escalated issues, and collaborates with sales, operations, and marketing to improve customer satisfaction and retention. The role requires at least five years of customer service, retention, or account management experience, including one year leading a customer service team, along with CRM, Microsoft Office, communication, problem-solving, and leadership skills. The stated salary is $45,000-$52,000.
