Description
The role is responsible for building and monitoring a customer experience (CX) measurement ecosystem, overseeing key CX indicators and trends, identifying root causes, developing customer surveys and voice-of-customer methodologies, analyzing customer feedback, benchmarking indicators, and facilitating the Thailand CX Committee. It requires a bachelor's or master's degree in statistics, data science, data engineering, or a related field, along with 5–10 years of experience in data analysis, educational measurement, and research, plus strong communication, analytical, project management, cross-functional collaboration, and problem-solving abilities.
