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Customer Experience Operations Manager at guardio

Language
Setup
Remote
Location
Tel Aviv, Tel-Aviv District
Level
mid
Posted

Description

Guardio is hiring an experienced Customer Experience Operations Manager to own Zendesk platform management, BPO vendor relationships, customer support capacity, onboarding and training, quality assurance, and AI-assisted support processes. The role focuses on routing, automations, SLAs, performance coaching, QA calibration, and maintaining standards across customer communication channels.

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