Description
Osano is hiring a Customer Experience Operations Specialist to improve and scale its self-service customer experience. The role supports onboarding and basic troubleshooting, tracks customer questions and recurring issues, monitors product-led growth metrics, analyzes customer and product data, builds automated outreach and adoption programs, maintains customer-facing resources, and partners with Customer Success, Support, Implementation, and Product teams. The position is suited to someone curious, analytical, comfortable with technology and data, and interested in scalable customer experience solutions.
