Description
Alto-Shaam is seeking a Customer Experience - Program Lead to act as a customer advocate and project leader for strategic initiatives, Voice of Customer programs, and key account solutions. The role oversees RFPs, customization, rollouts, bid and quote management, customer service execution, complex purchase orders, account forecasting, and the scaling of successful customer solutions across the organization. The position requires cross-functional project leadership, stakeholder management, business acumen, analytical capabilities, and experience with RFPs, proposals, CRM systems, and customer-facing business processes; a bachelor's degree or equivalent experience and 5–8 years of related experience are preferred, along with PMP certification.
