Description
Dun & Bradstreet is hiring a Customer Experience Program Manager to manage and scale enterprise Voice of the Customer programs and strategies. The role designs and optimizes customer listening and survey programs, maintains governance and data quality, creates dashboards and reports, and integrates customer insights with Product, Sales, Operations, Technology, Go-to-Market, and other teams. It requires a bachelor’s degree, 5–8 years of relevant experience, Qualtrics administrator and power-user experience, and familiarity with CRM, data, reporting, and AI tools. The position offers medical, dental, and vision insurance for the employee, spouse/partner, and dependents.
