Description
The Customer Experience Representative will serve as a consistent, relationship-focused point of contact for customers, helping with onboarding, account setup, service and technical issues, and follow-through to resolution. The role supports customers through phone, email, and chat; troubleshoots basic technical or system issues; coordinates with internal and external partners; documents interactions in a CRM; and identifies recurring issues and process improvements. It is a non-sales position requiring a high school diploma or GED, at least one year of relevant customer-service or account-support experience, strong communication and problem-solving skills, CRM and Microsoft Office familiarity, and English fluency.
