Description
The Customer Experience Representative will serve as a consistent, relationship-focused point of contact for customers, helping with onboarding, account setup, service and technical issues, and ongoing support. The role covers phone, email, and chat interactions; research and troubleshooting; coordination with internal and external partners; CRM documentation; follow-up; and feedback collection. It is a non-sales position requiring a high school diploma or GED, at least one year of relevant customer-service or account-support experience, strong communication and problem-solving skills, CRM and Microsoft Office familiarity, and English fluency.
