Description
The Customer Experience Representative serves as the primary contact for Vantage Mobility customers, dealers, and internal teams, handling phone, email, and online inquiries; documenting cases in a CRM; coordinating with Sales, Technical Support, Logistics, Production, and other departments; following up on open cases; educating customers and dealers about products, maintenance, warranties, and service programs; escalating complex issues; and identifying process improvements. The role requires a high school diploma or GED, at least two years of customer service, call center, or technical support experience, strong communication and problem-solving skills, CRM proficiency, and Microsoft Office proficiency. The stated salary is $22 per hour.
