Customer Experience Representative at Avenir Energy

Avenir Energy is hiring a full-time Customer Experience Representative to serve as the first point of contact for customers through phone, email, social media, and chat. The role manages customer accounts, handles inquiries, orders, complaints, verifications, and credit pre-authorizations, escalates unresolved issues, maintains accurate records, and identifies inside sales opportunities. Candidates need strong customer service, communication, data-entry, problem-solving, and computer-application skills, along with knowledge of customer service principles, credit and financial processes, and modern communication tools.