Description
The Call Center Representative provides professional inbound and outbound telephone support to customers and dealers, handling product, order, parts, warranty, service, and general inquiries. The role involves researching issues, documenting interactions, transferring or escalating calls, following up on open matters, resolving complaints, and coordinating with Sales, Parts, Service, Warranty, Shipping, and other departments. It requires a high school diploma or equivalent, strong communication and computer skills, attention to detail, multitasking ability, and the capacity to work in a high-volume office or call-center environment.
