Description
Homecare Homebase is hiring a Customer Experience Representative to troubleshoot software issues for home health and hospice clients and support them through questions, navigation, and issue resolution. The role communicates with customers by phone, email, and live chat; identifies and documents trending issues; and coordinates with internal teams. Applicants need strong communication, problem-solving, and customer-service skills, along with a bachelor's degree or equivalent education and significant work experience. The position is based in the Dallas, Texas or Louisville, Kentucky office and does not provide visa sponsorship.
