Summary from listing
The Customer Experience Representative serves as the primary contact for GPA customers, handling inquiries, challenges, problem-solving, service information, self-service education, software demonstrations, system testing, and customer relationship development. The role supports customer loyalty, departmental service standards, phone, email, and chat KPIs, and improvement or project teams. It requires strong Microsoft Office, communication, interpersonal, and customer-service skills; a high school diploma or equivalent; a Transportation Worker Identification Credential; and a valid state driver's license. Three or more years of customer relations experience and international trade knowledge are preferred.
