Description
Indigo is hiring a Kids Expert to serve as the heart of customer interactions for children and families. The role involves welcoming customers, listening to their needs, providing empathetic and solution-focused support across communication channels, recommending books and toys, documenting interactions, resolving issues, and contributing to customer experience and store operations. The position requires strong communication, listening, problem-solving, organizational, and CRM skills, along with flexibility for evenings, weekends, and holidays; bilingual French/English ability is an asset for Quebec positions.
