Summary from listing
The Customer Experience Representative (CER) – SEA supports customer experience, order management, key account coordination, regional quality complaint resolution, Polaris system implementation, and digital transformation across Southeast Asia. The role coordinates with supply chain, logistics, manufacturing, sales, and customers; manages customer and order information; analyzes complaint trends; supports key markets in Indonesia, Vietnam, and Thailand; and drives process improvement and change adoption. It requires a diploma or equivalent, at least five years of experience in a customer-focused supply chain, customer service, logistics, or order management environment, strong English proficiency, and familiarity with Microsoft Office, international trade, and preferably SAP and CRM systems.
