Description
The Customer Experience Representative serves as the first point of contact for customers by phone and email, resolving inquiries, issues, and complaints; entering orders into an ERP system; providing product, service, policy, and procedure information; collaborating with internal teams; documenting interactions; and identifying customer experience improvements. The role is fully in-person with typical 8:30–5:00 Monday-to-Friday office hours, requires a high school diploma or equivalent, and prefers one to three years of customer service experience and laboratory product knowledge. The starting rate is $20–$25 per hour, with a total rewards package of up to $46,000–$58,000 annually.
