Description
The Customer Experience Representative serves as the first point of contact for customers, handling inquiries by phone, email, and other channels; processing orders in ERP and CRM systems; coordinating customer requests; resolving routine issues; maintaining data accuracy; and supporting order fulfillment and logistics. The role also includes training teammates, updating reports, assisting with audits, and supporting customer visits and deliveries. It requires a high school diploma or equivalent and 0–2 years of relevant customer service or order processing experience, along with communication, organizational, ERP/CRM, and logistics fundamentals.
