Description
Sheet Society is hiring two Customer Experience Representatives for its Brunswick headquarters: an ongoing casual role ideally available Thursday, Friday, and Saturday, and a fixed-term seasonal casual role covering the peak trading period from mid-October through January returns. The role handles customer enquiries across email, live chat, phone, and social media; resolves issues from first contact; provides product, sizing, fabric, care, and styling advice; manages orders, returns, exchanges, refunds, and delivery enquiries; supports sales and escalations; and collaborates with retail, warehouse, product, and operations teams. Candidates need at least one year of customer service experience, strong communication and organisational skills, and comfort working independently and remotely on weekends.
