Description
The Customer Experience Specialist provides telephone, email, and chat customer support and resolves issues involving mis-shipments, returns, pricing discrepancies, and other customer concerns. The role works in a team environment, escalates issues as needed, upsells the PIP product line, and maintains productivity and quality standards. A high school diploma is required, while an associate degree is preferred; prior experience in a telephonic or personal customer-contact position is also preferred.
