Department: Customer Experience
Celerity Fiber S.A.S is hiring a Customer Experience Specialist in Cali to support customers through call handling, account and payment processing, order and request management, CRM follow-ups, complaint resolution, product knowledge, cross-selling and up-selling, and sales reporting. The role requires advanced English proficiency, strong communication and organizational skills, CRM proficiency, and a customer-focused mindset; prior customer service or sales experience is preferred.
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