Description
Alaan is hiring a Product Operations Specialist to serve as the first point of contact for customers through WhatsApp, email, and phone, understand and solve their product and expense-management needs, follow up on issues, and provide technical product expertise. The role collaborates with Design and Engineering teams to improve the customer experience and may contribute to product content. It requires at least three years of experience in similar roles at prominent startups, strong communication and problem-solving skills, organizational ability, and fluency in Arabic and English; Fintech or B2B SaaS experience is an advantage. The position offers a flexible hybrid culture, competitive salary, equity, and additional perks.
