Customer Experience Specialist at Abtrace

Setup: Remote, Hybrid
Location: London, England
Type: Full-time
Posted: Jun 12, 2026

Description

Abtrace, a health tech company based in London, is looking for a Customer Experience Specialist to join their team. The specialist will guide GP practices through the onboarding process, deliver user training, offer continuous support, track client usage data, conduct renewal discussions, gather user feedback, and collaborate with internal teams to enhance the customer experience. The role requires a deep understanding of GP practice operations, particularly regarding QOF and monitoring recall, along with exceptional interpersonal and communication skills.

Required Skills

QOF
monitoring recall
people skills
technology in primary care
relationship management
customer-facing roles

Additional Information

Preferred Qualifications: Experience in a GP practice setting or a solid understanding of the NHS or healthcare system.
Exceptional interpersonal and communication skills, with a proven ability to build and nurture professional relationships.
Strong organisational and self-direction capabilities, able to manage your time effectively while working independently.
Solid understanding of GP practice operations, including workflows, use of searches in EMIS/SystmOne, and how these have implications for practice performance / payments.
Foundational understanding of recall for QOF, Locally Commissioned Services, and Medication Monitoring.
Proven experience in relationship management or customer-facing roles.