Description
The role provides technical support for Aravan-Cloud products and services through phone, ticket, and other customer channels. Responsibilities include diagnosing and resolving user issues, guiding users through the Aravan-Cloud panel and services, documenting interactions, escalating problems to internal teams, monitoring dashboards, improving support processes, and preparing periodic reports. The posting requires knowledge of networking, Linux, LPIC-1 concepts, log and monitoring analysis, customer communication, teamwork, and the ability to manage multiple requests; related experience in technical support, call centers, cloud services, or infrastructure is advantageous.
