Summary from listing
The Customer Experience Specialist supports customers with app, website, call, email, and in-app issues; identifies root causes, collaborates with stakeholders, resolves complaints, follows up on transactions, and maintains customer satisfaction and service-level targets. The role requires at least two years of similar customer-experience or customer-service experience, strong English and Arabic communication, analytical and problem-solving skills, familiarity with crypto processes, and availability for a 24/7/365 multi-shift schedule.
