Description
ComeOn is seeking a Customer Experience Specialist to join their team in St. Julian's, Malta. The specialist will act as a bridge between frontline support and technical teams, resolving complex customer issues with precision and ensuring high levels of customer satisfaction. Responsibilities include providing solutions via live chat, email, and phone, reviewing withdrawal requests, verifying player identification documents, acting as a first point for escalated queries, supporting new agents, identifying recurring pain points, and suggesting improvements to knowledge bases or AI tools.
