Description
Ever is hiring a CX Resource Coordinator to serve as the first point of contact for inbound customers across phone, SMS, email, and chat. The role qualifies leads, answers process and pricing questions, routes customers to the appropriate sales, purchasing, finance, title, registration, or post-delivery team, executes standardized handoffs, educates customers, follows up on dormant contacts, escalates relationship risks, and maintains accurate CRM records. The position requires 1–5+ years of experience in a BDC, inside sales, customer support, customer success, or high-volume lead-management role, along with CRM and dialer experience. It offers $26.00–$30.00 per hour plus a 10% target performance bonus, with medical, dental, vision, flexible PTO, and a 401(k) plan.
