Description
nbkc bank is hiring a Customer Experience Specialist for a hybrid role in Kansas City, Missouri. The position handles inbound calls and chats, assists customers with online banking, debit cards, application status, and other banking issues, and identifies opportunities to improve customer and bank experiences. The role requires at least two years of experience in banking, customer service, or contact centers, strong communication skills, independent digital-tool use, and a high school diploma or GED. Available shifts include Monday–Friday with on-site days and optional remote days, plus rotating Saturdays.
