Description
PACT is hiring a Customer Experience Manager to manage an allocated customer portfolio and serve as the primary contact for customer enquiries, order processing, issue resolution, and internal sales support. The role supports revenue growth, sales administration, supply chain and manufacturing coordination, customer records in Dynamics and SAP, post-sales transactions, S&OP, forecasting, and customer feedback activities. Candidates need prior experience in customer service, internal sales, customer experience, or planning; SAP experience; Dynamics CRM or similar systems experience; strong administration and communication skills; and a tertiary qualification.
