Description
Percepta is hiring a Customer Experience Specialist to guide automotive customers from initial inquiry through resolution, provide personalized support, handle complaints and objections, and offer product and service expertise. The role requires a high school certificate, two years of customer-relations or related experience, complaint-handling experience, strong communication and conflict-resolution skills, MS Office proficiency, and availability for a monthly rotational roster of 38 hours per week between 8 a.m. and 6 p.m. The position offers hybrid or flexible working arrangements, incentives, tuition reimbursement, and other employee benefits.
