Description
Percepta is hiring a Customer Experience Specialist in Dearborn, Michigan to guide consumers through an automotive mobility program using phone, video chat, and online chat. The role provides member support, diagnoses and resolves issues, partners with legacy application owners, handles billing and payment questions, builds member relationships, and escalates or resolves issues as needed. A high school diploma is required, an associate or bachelor’s degree is preferred, and 3–5 years of experience in training, public relations, public affairs, sales, marketing, or customer service is required. The position pays $20 per hour and includes health, dental, vision, life insurance, retirement, paid time off, tuition reimbursement, and other employee benefits.
