Description
Route is hiring a Customer Experience Specialist to handle customer claims on its Claims team, including high-value merchant claims. The role uses Zendesk and internal resolution tools to assess and resolve cases, respond to customer contact forms, troubleshoot technical issues, document trends and bugs, recommend process improvements, and mentor newer teammates and seasonal contractors. Candidates should have customer support or claims management experience, Zendesk or similar platform proficiency, strong communication and problem-solving skills, and the ability to work occasional overtime or weekends during peak periods. The role is based in Lehi, Utah, with remote or hybrid work arrangements and pays $22.00-$23.00 per hour.
