Description
The employer is hiring two Customer Experience Specialists for an 8-week fixed-term contract starting 16 October 2026 at Vercoe Brown and Bester McKay clinics. The role supports the integration phase by answering customer queries through phone, social media, email, and messaging; liaising with patients, families, and care providers; resolving customer experience issues; assisting with clinical enrolments; handling patient files; and providing process-improvement insights. The position requires customer service experience, strong communication and multitasking skills, tech savviness, and availability Monday through Friday, with hours typically between 8:00 am and 5:30 pm. It is based in New Zealand and offers potential for a permanent position after the project, subject to roster needs.
