Description
Percepta is hiring an on-site Customer Experience Specialist – Concern in Melbourne, Florida to handle inbound and outbound customer calls, emails, and related correspondence; resolve customer concerns using knowledge-base tools and customer-satisfaction resources; coordinate with clients, dealerships, service personnel, subject matter experts, and field service engineers; and document interactions while meeting service and customer-satisfaction goals. The role requires a high school diploma, two years of relevant customer-relations experience, strong communication and conflict-resolution skills, and the ability to work through multiple computer screens. Starting pay is $18.34 per hour, with health, dental, vision, life insurance, retirement, paid time off, and other benefits.
