Description
The Customer Experience Specialist will support small business owners, accountants, and bookkeepers by providing empathetic, proactive assistance through phone, email, and live chat, while maintaining records in Salesforce and Zendesk. The role involves mastering Xero and Melio products, collaborating with internal Xero teams, and escalating complex issues. It requires clear communication, service-oriented experience, a growth mindset, self-management, and relationship-building skills. The schedule is Tuesday through Saturday from 6:00 a.m. to 3:00 p.m., with some public holidays including Christmas Day, and the anticipated start date is 26 October 2026.
